Terms and Conditions

Terms and Conditions

Last updated: 9 November 2026

1. Definitions

“Agreement” means these Terms and Conditions, together with any pricing or service details shown on our website or in the Drive Assist app.

“Booking” means a request for Services made through our website, the Drive Assist app, by phone or by WhatsApp.

“Client” means the person or business that makes a Booking or buys a membership.

“Member” means a Client with an active Silver Package membership.

“Services” means our driver services, including the Home Drive Service (a Drive Assist driver drives the Client’s own vehicle), airport transfers, dealership transfers and any other service we agree to in writing.

“Service Areas” means the areas in South Africa where Drive Assist operates.

2. Appointment

The Client appoints Drive Assist to provide the Services on these terms. When we drive the Client’s vehicle, the vehicle stays under the ownership, control and insurable risk of the Client at all times.

3. Bookings

  • Bookings must be made at least 2 hours before the pick-up time and are subject to driver availability.
  • A Booking is confirmed once we send a confirmation by email or in the app.
  • The Client must give correct pick-up and drop-off addresses, a pick-up time and, where relevant, vehicle or flight details.

4. Fares

  • The fare is shown before you confirm a Booking. It is based on the driving distance between the pick-up and drop-off addresses, worked out with Google Maps. Current pricing is shown on our website and in the app.
  • If the trip changes after booking, for example a different destination or extra stops, the fare may be adjusted to match the actual trip.
  • Waiting time after the first 30 minutes is charged at R100 per hour or part of an hour. Changes to the pick-up address, and tolls, may be charged extra.
  • Promo codes apply only as described when they are issued.

5. Payment

  • Pay now: the Client pays by card through Yoco when booking.
  • Pay later: the Client may choose to pay after booking, using the payment details we provide. Card payment in the app stays available until we have recorded the payment.
  • Members: trips booked under a membership are covered as described in clause 7. Any extra kilometres are payable as above.
  • All amounts are in South African Rand. Overdue amounts accrue interest at the prime rate, calculated daily and compounded monthly, plus reasonable recovery costs.

6. Cancellations and refunds

  • The Client may cancel a Booking in the app, or by phone, WhatsApp or email.
  • Cancelling is free until 1 hour before the pick-up time. A cancellation less than 1 hour before the pick-up time, a cancellation once the driver is on the way, or a no-show is charged the full fare, with no refund or credit.
  • Refunds or credit for cancelled paid Bookings are not automatic. Each must be approved by Drive Assist. Approved refunds are paid back to the card used, through Yoco.
  • If Drive Assist cancels a Booking, for example because no driver is available, the Client receives a full refund.

7. Silver Package membership

  • The Silver Package costs the monthly fee shown on our Packages page (currently R920), paid by card through Yoco. It works the same on our website and in the Drive Assist app.
  • Members get 4 membership trips in each paid month. The first 30 km of each membership trip is free, then R10 per km. Extra kilometres that come to less than R2 are not charged.
  • Membership trips are for the Home Drive Service and Airport Transfers only. From the 5th trip in a paid month, and for Dealership Transfers, the normal price applies. The member price is charged when booking.
  • Paid months run from the 25th to the 25th, South African time. Which month a trip belongs to is decided by its pickup time. A payment covers the 25th-to-25th month it arrives in; a payment that arrives before the paid months have ended covers the next month.
  • A membership that starts between the 25ths (joining, or paying again after a gap) covers the days until the coming 25th, with the trips worked out pro rata: 4 × days left ÷ days in that month, rounded up, so always at least 1 trip.
  • We send a payment link each month before the 25th. If a month is not paid, the normal price applies to trips in that month.
  • The membership runs month to month. You can cancel at any time by letting us know, and we will stop sending payment links.

8. Client responsibilities

The Client must make sure the vehicle is roadworthy, licensed, insured and has enough fuel for the trip. The Client’s insurance must allow an additional driver, including drivers under 25 where applicable.

9. Insurance and risk

Drive Assist does not provide vehicle insurance and takes on no insurable risk for the Client’s vehicle. Any claim for accident, theft, loss or damage must be lodged with the Client’s own insurer. Our indemnity document forms part of this Agreement.

10. Indemnity and limitation of liability

To the fullest extent the law allows, Drive Assist is not liable for vehicle damage, insurance excess, third-party claims, loss of profit, or indirect or consequential damages. If liability for gross negligence is proven, it is limited to the fee for that trip. The Client indemnifies Drive Assist against all third-party claims arising from the use of the vehicle.

11. Personal information

We process personal information as described in our Privacy Policy.

12. Force majeure

Drive Assist is not liable for failing to perform because of circumstances beyond its reasonable control, including load shedding, civil unrest, extreme weather or government restrictions.

13. Termination

Either party may end this Agreement for a material breach that is not fixed within 30 days. Drive Assist may end it on 30 days’ written notice.

14. Dispute resolution

Disputes will be resolved by arbitration in South Africa under the rules of the Arbitration Foundation of Southern Africa (AFSA). The decision is final and binding.

15. General

This Agreement is the entire agreement between the parties and is governed by the laws of the Republic of South Africa. If any clause cannot be enforced, the rest stays valid.

16. Changes to these terms

Drive Assist may change these terms on 30 days’ notice. Continued use of the Services means acceptance of the changes.

17. Contact

Office: 022 100 1666 · WhatsApp: 082 561 2308 · bookings@driveassist.co.za