Drive Assist Driver Privacy Policy

Effective and last updated: 23 September 2026

1. Who we are

This policy describes how Prins Vehicle Assessors (PTY) Ltd, trading through the Drive Assist service ("Drive Assist", "we", "us" or "our"), processes personal information through the Drive Assist Driver mobile application (the "App") and its supporting services.

Our registered address is 562 Church Street, Malmesbury, 7300, South Africa. You can contact us at hello@driveassist.co.za or +27 82 561 2308.

2. Who the App is for

The App is provided to authorised Drive Assist drivers. Driver accounts are created or approved by Drive Assist; the App does not provide public self-registration.

3. Information we process

Depending on the features you use, we process:

• Driver identity and contact information: first and last name, email address, telephone number and profile photograph.
• Account and security information: sign-in information, a securely stored device access token, device name and security or access records.
• Job and trip information: booking reference, client name, pickup, destination, trip date and time, booking and assignment status, notes, vehicle information, flight number, passenger and bag counts, and driver actions recorded during a trip.
• Location information: precise latitude and longitude, accuracy, heading, speed and timestamps associated with an active assigned trip.
• Notification and technical information: push-notification token, device platform, App version and basic diagnostic information needed to deliver and support the service.
• Earnings information: assigned booking references, dates, roles, amounts, payment status and payment reference information made available to the driver.
• Support communications: information you provide when contacting Drive Assist for help or to exercise a privacy right.

The App intentionally does not display customer telephone numbers or email addresses to drivers.

4. Background and precise location

While active-trip tracking is on, the App can continue collecting location in the background and displays a persistent Android notification. If the phone temporarily loses connectivity, points can be held on the device and sent when the connection returns.

You can stop tracking from the App. You can also control location permissions in the phone's settings, although removing permission will prevent active-trip tracking from working correctly.

5. How we use information

We process personal information to:

• authenticate drivers and protect driver accounts;
• allocate, display and manage assigned trips;
• show active-trip progress to authorised Drive Assist operations staff and the assigned customer;
• send new-job, reminder and trip-update notifications;
• allow customers and operations staff to recognise the assigned driver;
• provide earnings and payment-status information;
• support, troubleshoot, secure and improve the service;
• manage incidents, disputes and safety matters; and
• meet accounting, employment, contractual and legal obligations.

6. When information is shared

We disclose information only as needed for the purposes above:

• to authorised Drive Assist staff and service administrators;
• to the customer assigned to an active trip through a private, time-limited tracking link, which may show trip progress and the assigned driver's identification information;
• to service providers that host our application, database and website or deliver push notifications, including Expo and Google Firebase services, acting on our instructions;
• when required by law, a lawful authority, or to protect safety, rights and property; and
• as part of a legitimate business transfer, subject to appropriate confidentiality and legal safeguards.

We do not sell personal information, share it with data brokers or use it for third-party advertising.

7. Camera, photos and notifications

Camera or photo-library access is requested only if you choose to take or select a driver profile photograph. Notification permission is used for job allocations, reminders and operational trip updates. You can change these permissions in your phone settings.

8. Storage, retention and international processing

Information is stored on protected systems used by Drive Assist and its service providers. Some providers may process information in other countries. When this happens, we use the provider for the stated operational purpose and take reasonable steps to protect the information.

We keep information only for as long as reasonably necessary for trip operations, safety, support, dispute handling, accounting and legal or regulatory obligations. When information is no longer required, we delete or anonymise it where reasonably possible.

9. Security

We use reasonable technical and organisational safeguards appropriate to the information we process. These include encrypted network connections, access controls, secure on-device credential storage and server-side hashing of access tokens. No system can guarantee absolute security, so drivers should keep their device and password protected and report suspected unauthorised access promptly.

10. Your privacy rights

Subject to applicable law, including South Africa's Protection of Personal Information Act (POPIA), you may ask us to:

• confirm whether we hold your personal information;
• provide access to or correct inaccurate information;
• delete or restrict information where there is no legal reason to keep processing it;
• object to certain processing; or
• deactivate your driver account.

We may need to verify your identity before acting on a request. Certain trip, financial or safety records may need to be retained where required by law or a legitimate operational obligation.

11. Children

The App is a restricted workforce application and is not directed to children.

12. Changes to this policy

We may update this policy when the App, our practices or legal requirements change. The current version will remain available at this URL and will show its effective date above.